SHIPPING POLICY

If you have any questions or concerns regarding your order, please reach out to us at hello@gatheredlamb.com

Where do you ship from?

We ship all orders from our headquarters located in McKinney, Texas.

Do you offer Free Shipping?

• U.S. customers: free shipping is offered for orders over $75  

Which shipping carriers do you use?

We use USPS, UPS & DHL to ship our orders.

Do you ship internationally?

Yes, we currently ship to these countries: U.S, Canada, Mexico, U.K., Germany, Switzerland, Netherlands, Italy, Spain, France, New Zealand, Australia, Japan, Singapore and China.  We hope to broaden our availability to more countries internationally in the near future. 

Will my international order incur import duties & tax?

We now use Shopify Markets which is a program that allows us to include import duties & tax at checkout so there are no additional charges when you receive your order. There are times when an international order can be subject to additional import duties & tax when your package arrives to its destination.  This instance will vary from country to country, please get in contact with your local customs office for more details.

Gathered Lamb is not responsible for any import duties or tax applied to your package.  The customer will be responsible for all additional charges for customs clearance.  Please get in touch will your local customs office for more information regarding duties & tax. 

How long does it take to receive my order?

Gathered Lamb processes orders in 2-3 business days. Once packages are shipped from our headquarters in Texas, they may temporarily require more time to be delivered due to limited carrier availability and increased volume with USPS and our other shipping carriers. 

*Please be aware that estimated delivery dates at checkout is just an estimate, the delivery date is NOT guaranteed.  Brave Little Lamb is not responsible for delays accrued by carrier (such as weather delays or other delays--which is out of our control).

 

*For time-sensitive orders, we suggest upgrading to Priority or Express Shipping. Launches, restocks, and holidays might delay shipping times due to increased number of orders; thank you in advance for your patience.

• First Class/Ground: 5-7 business days
• Priority Mail: 2-4 business days
• Priority Express: overnight/1 business day
• UPS 2-Day Air: 2 business days
• First Class International: (varies by country)
• Priority International: 6-10 business days
• Express International: 3-5 business days

How much is shipping?

All shipping costs are determined by the weight of the items and package. Faster shipping options such as Priority or Express will be more expensive. 

I submitted the wrong address at checkout, can I change the shipping address?

1.) If your item has not been shipped, we can fix your shipping address. However, in order to do this, you need to email us immediately so we can fix it before the order is fulfilled. 

2.) If your item has already been shipped, we cannot change the shipping address. Gathered Lamb is not responsible for package deliveries affected by an invalid or old address provided by the customer, natural occurrences, air and ground transportation delays or strikes, customs, or transfers from our U.S. carrier to the local carrier in the destination country. If you submit an incorrect address, you will have to pay for shipping a second time to send your order out a second time or we will have to refund you for the order. 

My package says delivered, but it has not arrived. What can I do?

If you are missing a shipment, please call your local post office to help recover your package.  If the problem persists, email us and we will try to help in any way we can. Please purchase the Guide Shipping Protection to protect your package in the event it gets lost or stolen or choose Priority Shipping since it will be insured up to $100 through USPS. We can file a claim through Guide and get you a full refund for your order, if you choose Priority Shipping you can file a claim through them but that will not be our responsibility. If you do not purchase Guide Package Protection, you take on the risk of your package being misplaced.