Guide Package Protection protects your order against loss, damage, theft, and more. In just a couple of clicks, you'll receive a refund or replacement for approved claims. To cover your order, make sure Guide Package protection is checked before you place your order at checkout.

If you've purchased package protection and need to make a claim, use the customer portal link below. Open the customer portal.

Guide Package Protection will be available to add once you reach Checkout. Once it is added, it will appear at checkout as a product before your order is placed.

Guide Package Protection covers lost, damaged, and stolen packages.

The cost of Guide Package Protection depends on the total value of your order.

If your parcel hasn't had an updated tracking scan in 5 days, it's considered lost in transit, and you can make a claim.

File a claim through the customer portal and Guide will process your request. Open the customer portal.

If your order is in transit, we are unable to refund Guide Package Protection.

30–45 days depending on the claim type. This is from the date you placed your order.